The Center Director is responsible for the coordination of all academic, administrative, operational, and student success aspects of the International Study Center (ISC). Areas of responsibility include administration of the academic and ESL components of curriculum and instruction, staff recruitment and development, coordination with the host university in faculty recruitment and development, student learning, program administration and enhancement, budget management, student support, admissions process facilitation as well as ancillary sales and marketing functions.
Building an ISC culture focused on accountability, academic rigor, innovation and a commitment to excellence are important priorities for the Center Director. The Center Director will also give priority to strengthening operational infrastructure and providing support to staff and customer service to students. Pro-active management of internal Study Group relationships and external stakeholders across the ISC and the host university are essential in executing the academic, administrative and operational duties of the position.
Oversees day-to-day operations of the ISC and ensures a high standard of delivery across all center services
Builds and manages a strong administrative staff focused on outstanding customer service, efficient operations and commitment to excellence.
Develops and improves administrative and operational processes consistent with the goals of the unit and SG; including setting and reviewing key metrics to include product performance, progression rates, performance through degree, capacity utilisation.
Oversees staff recruitment, orientation, and on-going professional development process.
Oversees the implementation of policies/procedures at center level.
In keeping with Study Group’s policies and procedures, develops localized staff manuals and protocols.
Builds relationships and collaboratively works with key Study Group and host university departments including Marketing, Sales, Finance, Deans, International Office, Registrar, etc.
Independently and in partnership with SG and host university, develops and communicates policies to the Director of Internal Programs at host university and the VP of Operations with Study Group.
Determines through meetings with the Senior Management Team a strategic action plan to ensure program monitoring on a regular basis.
Builds and/or develops reporting systems and processes for key stakeholders for regular, and ad hoc reporting of student progress, attrition, satisfaction etc. including a comprehensive annual report.
Serves as an ambassador for Study Group, promoting its programs, supporting its vision and culture, articulating its value, and building positive working relationships with key stakeholders across campus and in the community.
Addresses current challenges of existing programs and organizational change while simultaneously monitoring for program improvement and market opportunities.
Student Success and Performance Leadership
Oversees and participates in design, development and delivery of a comprehensive academic and non-academic student support strategy
In coordination with the host institution, establishes and maintains an on-going assessment and evaluation of the quality of international student life throughout the ISC and university life- cycle.
Develops student support systems and processes to maximize efficiency and provide superior service to students.
Oversees day-to-day student support activities.
Manages feedback mechanisms for long-range student reporting on student success and satisfaction as well as on-going action plans for improvement.
Develops academic student success plans (including behavioral, academic, attendance) for students at risk of non-successful progression.
Documents and reports out regularly on pathway activities, student issues, or highlights to appropriate parties.
Develops comprehensive pre-arrival communication plan and welcome package for students and parents.
Develops and coordinates a pathway arrival program (including airport pick-up) and on-going orientation (as part of university current orientation activities and departments).
Collaborates with host institutions to coordinate seamless student conduct, risk management, and crisis intervention/management policy and protocol activities as they relate to ISC students.
Marketing, Sales and Admissions
Actively contributes to the build out of efficient systems and processes for application and admissions. Collaborates with the head of Marketing on strategic planning for attracting students to the institution
In coordination with the host institution and admissions, reviews and assesses program entry requirements and the communication and implementation of changes.
Coordinates with the host institution for the student admission process at the International Study Center including, but not limited to: assessing the educational qualifications of international students, accurately and pro-actively responding to student inquiries and pre- arrival communication with agents, ensuring timely processing of applications, enrolments, and housing confirmations.
Builds and maintains close working relationships between host institution and Center staff, agents worldwide and Study Group’s regional office and recruitment staff.
Oversees liaising with staff in-market on student issues, provides feedback on market information and trends, and coordinates Study Group’s and the host institution’s systems and procedures.
Ensures compliance with all aspects of budgeting, finance, and collections
Develops and oversees Center’s annual operating budget and quarterly forecasts.
Supervises debt collection, in conjunction with Finance, from students within the Center.
Reports out on monthly spending and student enrollment.
Oversees processing and payment of Center invoices.
Liaises with SG Corporate as well as appropriate university departments on financial matters.
Participates in activities meant to forward the mission of Study Group
Conducts regular Center meetings to ensure the dissemination of Study Group information.
Hosts visitors to campus.
Manages all aspects of compliance and accreditation processes for the Center.
Participates in ad hoc committees and special assignments as needed.
The position holder must comply with Study Group policies and applicable laws including those in relation, but not limited to: Occupational Health and Safety; Anti-Discrimination and Harassment, Anti-Bribery and Corruption and those specifically relevant to the position and authority of the job holder.
Drive for Results
Intellectual Curiosity and Analytical Skills
Qualifications & Training
Experience in English as a second or foreign language preferred,
Minimum of seven years of administrative/academic experience with increasing responsibilities in the educational arena is required,
At least two years of experience in a senior management position,
Marketing and sales experience,
Budget and collections experience,
Demonstrated skill in working within a university setting with in-depth understanding of higher education culture,
Demonstrated ability to build organizational capacity through conscientious efforts to attract and nurture top notch talent who will contribute to the overall quality of programs and grow professionally as programs continue to expand,
Enhanced ability to work independently, from afar, with little supervision while maintaining affinity and allegiance to Study Group,
Comprehensive understanding, and healthy appreciation for corporate higher education and public/private partnerships,
Strategic planning, project management, and change management ability,
Facility with current technology including student management systems,
International experience and demonstrated commitment to diversity and multiculturalism
Strong interpersonal, public relations, and communication skills, and
High-energy, motivation and enthusiasm coupled with a solutions oriented mind set to challenges encountered.
Ability to work weekends and evenings as required.
Study Group is committed to its mission of educating students from every corner of the globe enabling them to realize their potential through a transformational learning experience. We prepare students for life in a global society and success in a global economy.